Forward to 2026: 3 AI trends that won't take you backwards
Get everything you need to know about how you can deliver Radically Personal customer service.
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Discover how AI in sentiment analysis is changing customer experience for the better.
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7 ways Gladly makes life easier for IT teams
IT leaders are cautious about selecting new CX solutions. Here’s why Gladly is a technology partner they can trust.
7 innovative ways to increase guest satisfaction in hotels
Discover proven strategies to increase guest satisfaction in hotels.
Marketplace customer service: key strategies for 2025 and beyond
Master marketplace customer service strategies to scale your support operations.
Have your cake and eat it too — experience personalized CX at scale with Answer Threads
Answer Threads is Gladly’s latest AI feature that generates customer interactions, freeing up live agents for more complex tasks.
The 5 customer service AI trends shaping 2025 — industry leaders weigh in
Discover how leading brands are strategically implementing customer service AI to transform CX.
Stop choosing between cost and quality — Gladly lets you have both
Gladly offers a solution to the customer service crisis, combining AI and live agents.
Gladly takes home 36 1st-place rankings in G2 Summer 2024 Reports
The results are in — Gladly has secured first-place rankings in 36 categories for Summer 2024! Read more.
AI vs. customer service agents — when human touch is a must-have
While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.
How to easily forecast call volume for call centers
Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.
The road to AI — evolving and learning with industry leaders
CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.
Guide to using AI for better customer interactions
This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.
Reducing customer service costs with AI
AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.
Can companies implement AI in-house? An expert weighs in
Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.
Busting common AI misconceptions in ecommerce
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
