Marketplace customer service: key strategies for 2025 and beyond

Master marketplace customer service strategies to scale your support operations.

7 proven strategies to improve customer satisfaction in travel & hospitality

Explore seven proven strategies leading travel and hospitality brands use to improve customer satisfaction.

How modern CX platforms transform IT’s role

Discover how modern CX platforms help IT leaders drive innovation while maintaining security.

Why a VP who swore he’d never use AI is using AI this holiday season

Learn why using AI in customer service isn’t about replacing human connection — it’s about optimizing resources to provide the best possible experience.

The 5 customer service AI trends shaping 2025 — industry leaders weigh in

Discover how leading brands are strategically implementing customer service AI to transform CX.

Tracking and measuring success with AI in customer experience

Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.

Stop choosing between cost and quality — Gladly lets you have both

Gladly offers a solution to the customer service crisis, combining AI and live agents.

Have your cake and eat it too — experience personalized CX at scale with Answer Threads

Answer Threads is Gladly’s latest AI feature that generates customer interactions, freeing up live agents for more complex tasks.

7 ways Gladly makes life easier for IT teams

IT leaders are cautious about selecting new CX solutions. Here’s why Gladly is a technology partner they can trust.

Gladly takes home 36 1st-place rankings in G2 Summer 2024 Reports

The results are in — Gladly has secured first-place rankings in 36 categories for Summer 2024! Read more.

Leveraging AI in voice unlocks new benefits

Explore the benefits of using AI in voice and how this tool enhances efficiency, personalization, and customer satisfaction.

CX leadership lessons from Nancy Gurd of Caraway Home

Associate Director of CX at Caraway Home, Nancy Gurd, shares her career journey in support, plus her impressions on AI adoption in CX.

Leading with “wow moments” — a Q&A with Keira Warren

Keira Warren, VP of CX at Pet Circle, shares strategies for overcoming resistance to change, driving successful technology adoption, and more.