Why a VP who swore he’d never use AI is using AI this holiday season

Learn why using AI in customer service isn’t about replacing human connection — it’s about optimizing resources to provide the best possible experience.

The Art and Strategy of Creating Customer Loyalty for Your Brand

Customer loyalty is a privilege, not an entitlement.

Unlocking the true power of your service heroes

Your customers want a personalized, seamless shopping process—but for that to happen, your service agents are going to need the right tools.

Win with natural language processing in CX

See how leading companies leverage AI to create intelligent, empathetic customer experiences that drive loyalty and proactively solve problems.

Guide to using AI for better customer interactions

This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.

The 5 customer service AI trends shaping 2025 — industry leaders weigh in

Discover how leading brands are strategically implementing customer service AI to transform CX.

What is conversational AI?

See how conversational AI transforms CX with human-like interactions. With contextual and agentic AI, it delivers radically personal and efficient support.

6 disadvantages of using ticket-based CX software

Discover the potential pitfalls of ticket-based CX software and why it may not be the best choice for your business in this comprehensive list.

Marketplace customer service: key strategies for 2025 and beyond

Master marketplace customer service strategies to scale your support operations.

Scaling customer service for better DTC customer experience

Your DTC brand is scaling fast. Find out if your tech stack is stacking up to the competition.

How to easily forecast call volume for call centers

Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.

Black Friday customer service survival guide

Take a look at this Black Friday Customer Service Survival Guide for actionable tips on how to fortify your support center.

Genesys and Gladly comparison

Explore features, pricing, and usability to determine which is the better fit for your business needs.