Get everything you need to know about how you can deliver Radically Personal customer service.
6 minute read
Discover how AI in sentiment analysis is changing customer experience for the better.
5 minute read
8 minute read
Busting common AI misconceptions in ecommerce
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
3 customer experience ideas inspired by Taylor Swift
This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.
Leveraging AI to optimize for the busy holiday season
As brands consider AI this holiday season, we've enlisted Excell Brown, Customer Experience Manager at Birdies, to help answer key questions.
Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
Impact of using ticket-based vs. customer-based CX platforms
If brands want to achieve better operational efficiency, boost employee satisfaction, and provide best-in-class customer experiences, there’s one clear winner.
The importance of empathy in an AI-driven world
In this Q&A, we discuss the importance of maintaining the human touch to deliver personalized customer experiences in a world powered by AI and automation.
Comparing Salesforce Service Cloud and Gladly
Get a side-by-side comparison of the key differences in features, functionality, and prices between Salesforce and Gladly.
Key AI terms for customer service
CX leaders should lean into these innovative concepts that are shaping modern support strategies.
Key signs your customer service is ready for AI
Are your customer service team members and processes ready for AI? Discover key indicators to determine your preparedness for AI integration and success.
How digital service channels benefit the modern customer
Delve into the success stories of Zenni, Chegg, and Deckers, renowned ecommerce brands that utilized digital service channels.
Comparing Kustomer and Gladly customer service
Many ecommerce brands find themselves weighing these two comprehensive CX platforms. See the differences in features, functionality, and more.
Key uses of AI to improve customer experience
Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.
How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.
How artificial intelligence is eliminating the hassle of social media moderation
There’s an important application for AI that often goes unnoticed — its role in social media moderation.
