The road to AI — evolving and learning with industry leaders

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

How BARK matches the passion of pet parents through radically personal CX

Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.

Guide to using AI for better customer interactions

This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.

5 reasons brands need to evolve from legacy CX systems

Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.

5 steps to reduce the cost of customer service and still deliver quality CX

Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.

Brian Kershon’s journey to exceptional customer service at Zenni Optical with Gladly

Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart.

How to balance in-house vs. outsourced customer service teams

Striking the right balance between in-house and BPOs—like investing in agent training and blending AI and self-service—can result in boosted service quality.

Reducing customer service costs with AI

AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.

Can companies implement AI in-house? An expert weighs in

Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.

Busting common AI misconceptions in ecommerce

Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.

3 customer experience ideas inspired by Taylor Swift

This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.

Leveraging AI to optimize for the busy holiday season

As brands consider AI this holiday season, we've enlisted Excell Brown, Customer Experience Manager at Birdies, to help answer key questions.

Track these metrics to measure your customer experience

These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.