Fostering leadership roles for women in CX — a Q&A with Mandi Geary

BSN Sports’ Mandi Geary delivers an inside look at how her leadership in the field of CX has impacted her peers and the industry at large.

Radically personal conversation — is your CX platform ready for the future of customer service?

In this Radically Personal Conversation, two experienced CX leaders share insights on the top 3 things every modern support platform should have and more.

AI vs. customer service agents — when human touch is a must-have

While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.

How to easily forecast call volume for call centers

Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.

The road to AI — evolving and learning with industry leaders

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

How BARK matches the passion of pet parents through radically personal CX

Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.

Guide to using AI for better customer interactions

This overview of customer interactions will help CX teams know when it’s a great idea to deploy AI — and when human agents should take the lead.

5 reasons brands need to evolve from legacy CX systems

Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.

5 steps to reduce the cost of customer service and still deliver quality CX

Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.

Brian Kershon’s journey to exceptional customer service at Zenni Optical with Gladly

Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart.

How to balance in-house vs. outsourced customer service teams

Striking the right balance between in-house and BPOs—like investing in agent training and blending AI and self-service—can result in boosted service quality.

Reducing customer service costs with AI

AI isn’t just an efficiency tool. It can also be a cost-saving method, freeing up agents from menial tasks, and more.

Can companies implement AI in-house? An expert weighs in

Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.