Step-by-step instructions you can put into action today to deliver a better customer service experience.
4 minute read
The trick is to prioritize fairly and address the enquiries accordingly.
7 minute read
3 elements of five-star customer service that make your brand legendary
Delivering five-star customer service is easier said than done. Your company doesn’t have to be a world-beater to deliver world-class customer service.
FAQ template — how to write one and why it’s important
FAQ template with universal application, so you can fill it with information relevant to your company, and get back to selling your business.
Customer service software RFP: writing the modern customer service RFP
Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to RFP nirvana.
Building an AI-powered customer service strategy — 4 tips to start
Artificial intelligence (AI) in customer service seems to be the topic on everyone’s lips right now.
Delivering bad news to your customers
Here’s everything you need to know about delivering bad news to your customer.
How to prioritize customer requests
Empathy Exercises for Customer Service
The key to excellent customer service, no matter what industry you work in, is empathy.
How to Listen to Customers Effectively
The role for any customer service agent is to listen to customers effectively.
Assessment for Call Center Agents
Good training can go a long way from taking a candidate from raw potential to all–star call center agent.
Customer Service Scenarios Test
How can you tell whether your agents are truly ready to take on your customers?
Call Center Training Quiz
How to respond to your customers and provide them with the best customer experience.
