Call Center Training Quiz

How to respond to your customers and provide them with the best customer experience.

Empathy Exercises for Customer Service

The key to excellent customer service, no matter what industry you work in, is empathy.

How to write an RFP for the modern customer support platform

Find the resources you need to guide you in your search for a new platform.

Delivering bad news to your customers

Here’s everything you need to know about delivering bad news to your customer.

FAQ template — how to write one and why it’s important

FAQ template with universal application, so you can fill it with information relevant to your company, and get back to selling your business.

11 top tips for training your customer service agents

When tickets and customers are handled with precision, operations are smoother and customers are happier.

How to better understand customer cues

Understanding the psychology of how customers think and evaluate their purchasing decisions

Five ways to get personal with direct-to-consumer customer service

Your website is more than just a place to sell your products; it’s also the best opportunity you have to show your customers who you are as a brand.

5 things getting in the way of your customer experience

Five common issues that may be holding your service team back from providing a great customer experience —and the steps your brand can take to fix them.

How to make holiday shopping more human

Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.

The ROI of AI in commerce

AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.