The 5 principles behind Gladly Customer AI intelligence layer

Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.

4 reasons ecommerce brands chose Gladly

Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.

Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™

Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!

Customer Service Automation: A Complete Guide in 2025

Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.

How Agent Status provides workday visibility, across channels

Managers finally have true visibility into all agent activity, all in a single space.

Next-gen AI voice: Sidekick Voice vs. the rest

Is your AI voice falling short? Learn why Sidekick Voice stands out with complete customer context, 3-second responses, and seamless conversational flow.

The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further

Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Overheard at Gladly Connect Live ’22

What can attendees expect to learn from Gladly Connect Live? These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.

Stop choosing between speed and soul—Why your helpdesk needs Sidekick

Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.

Gladly certified as Shopify Plus partner

Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale

Increasing live chat sales with Gladly Payments

What if you could empower your agents to close the sale, in the moment, as they’re talking to your customer?

Glad(ly) to Be a Woman this International Women’s Day

From hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a renewed focus on female empowerment.

Improve CX with AI-powered voice support | Gladly Sidekick

Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!