Read all about the latest product news, announcements, and more happening at Gladly.
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Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
The power of And — Gladly's vision for the future of customer experience
Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.
Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
Got Sidekick Questions? We’ve Got Sidekick Answers — and Actions
Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.
Improve CX with AI-powered voice support | Gladly Sidekick
Gladly AI: New integrations for seamless, powerful customer service
Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more
Gladly earns recognition in G2’s 2025 Best Software Awards
Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.
Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
The magic of Gladly – driving irrational customer loyalty
Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.
How AI innovations at Gladly are propelling brands forward
Hear from popular ecommerce brands like Peak Design and Birdies on the successes they’re seeing with Gladly.
Why having SOC 2 Type II compliance matters in CX — Q&A with expert
Learn how Gladly’s SOC 2 Type II compliance bolsters CX data security for the brands it serves. Get details on Gladly’s data compliance and more.
Gladly levels up in 37 reports in the G2 Winter 2024 update
In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season, while moving up in 20 other categories.
