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Customer service integrations | Gladly

Gladly apps and integrations

Gladly’s Customer AI is even more powerful when it’s connected to your entire tech stack.

By unifying data from the leading ecommerce, subscriptions, and order management platforms, Gladly gives your support heroes and your AI a complete view of every customer. The result: radically efficient service that feels radically personal.

Explore our ready-to-install apps below, see how it all comes together in our interactive demo, or discover how you can easily build custom integrations with our App Platform.

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Assembled

Assembled Workforce Management

Smarter staffing and new visibility into support operations.

MaestroAQ

MaestroQA

Identify issues, coach agents, and measure impact.

Medallia

Medallia

Get customer feedback to increase customer satisfaction

playvox

Playvox Workforce Management (WFM)

Make smarter staffing decisions with Gladly data

Simplesat

Send CSAT, CES, NPS and 5-stars surveys.

AWS EventBridge

AWS EventBridge

Design rules and custom workflows for the real-time routing of your data

Ada Support Inc.

Live-chat handoff from AI chatbot to agents

Aftership

AfterShip

AI-powered returns and order tracking

AgentsOnly

Transforming CX with AI & 20,000 top agents

Attentive

Attentive

AI-powered SMS and email marketing

Big Commerce

BigCommerce

Pull customer and purchase history details

Calabrio

Calabrio

Evaluate and improve agent performance

corso_logo

Corso

Manage shipping, returns and warranty claims all within your Gladly workflow.

Delighted

Delighted

Pull in customer product feedback

Emplifi

Emplifi

Drive customer reviews with targeted programs

fivetran_logo

Fivetran

The automated data movement platform

Flip

Flip

Flip your phone channel into a modern Voice experience. Squash support issues. Wow your customers.

Formspree

Formspree

Send form submissions directly to Gladly

Formstack

Formstack

Brand forms and route them directly to Gladly

Hark

Voice of Customer that does more than “check the box”

HiOperator

HiOperator

Scalable. US-based. Effortless Customer Service.

hightouch_logo

HighTouch

Sync data from your warehouse to Gladly

Idiomatic

Idiomatic

Customer intelligence software.

Jotform

Jotform

No-code form builder for data collection and automation

KODIF_logo

KODIF.ai

Conversational AI, Workflow Automation, and Co-pilot

Klaviyo Library Card

Klaviyo

Control marketing engagement based on the customer experience

linc_logo

Linc

Customer experience automation solutions

loop

Loop

Seamlessly view and resolve customer returns with Gladly’s pre-built Loop integration

magentowp

Magento

Pull customer and purchase history details

Medallia AGENT CONNECT

Medallia Agent Connect

Get customer feedback to increase customer satisfaction

Messenger

Support customers via Facebook Messenger

Narvar

Narvar

Post-purchase experience and order tracking

Netomi

Netomi

Truly intelligent multichannel AI that auto-resolves customer inquiries

Optimizely / Zaius

Optimizely / Zaius

AI-driven digital experience optimization

Ordergroove

An Effortless Subscription Experience

Qualtrics

Qualtrics

Capture in-the-moment customer insights.

Recharge

Recharge

Simplify subscription management

recurly

Recurly

Seamless, AI-powered subscription management

ReturnLogic

Returns management and operations for scaling eCommerce brands.

ScreenMeet

Cobrowse, screen share, video chat and remote support

TWILIO Segment

Segment – Source

Send valuable customer data

SentiSum

Analyze tickets for customer sentiment trends

shiphero_tile

Shiphero

AI-powered instant customer support for seamless order tracking and updates

Shipped Suite

Shipped Suite

Streamline the shipment issue resolution process

Shop

Shopify

Pull customer and purchase history details

Siena

Empathic AI customer service that's almost human

Simplr Integration (Library Card)

Simplr

Scale support with always-on agents

Skio

Skio

Learn more about Gladly’s Skio integration.

Smile.io

Smile.io

Build lasting customer relationships with loyalty info right in Gladly

Spree Commerce

Pull customer and order history details.

SupporTrends

Automatic customer insights and actions

swell

Swell

Build, sell and scale your way

TurnTo

TurnTo

See product reviews submitted by your customers

Zinrelo

Zinrelo

AI-powered loyalty & rewards platform

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The Gladly Partner Program empowers professionals focused on enhancing customer engagement.

Explore app platform

Don't see what you need? Building custom integrations on Gladly is easier than ever with App Platform.

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