June 12, 2025
2020 customer expectations report: Experiences that drive revenue
Turn your contact center from a cost center into a revenue and loyalty generator.
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From cost center to revenue generator
More than seven out of ten consumers will purchase from an agent knowledgeable about your brand’s products or services. After a great customer service experience, they spend more and advocate for your brand to friends, family, and over social channels.
See why personalized customer experiences power purchases in the 2020 Customer Expectations Report: Experience that Drives Revenue.
Drive more sales through service
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2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
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2022 customer expectations report
Reimagining customer service to drive customer loyalty and revenue