June 12, 2025

2020 CX efficiency trends report

Find out what's driving, and impeding, efficiency in your contact center today.

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Two people, both wearing headsets, are smiling and looking at a laptop screen. The setting appears to be a modern office, conveying a positive work environment.

Shift your contact center ops into high gear

With retail moving increasingly online, the pressure is on for contact centers as they become the de facto storefront for brands today. The Gladly 2020 CX Efficiency Trends Report reveals actionable strategies to help contact centers navigate these increased responsibilities.


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