September 17, 2025

Audit your customer service agent experience

Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture.

Share

CXAssessment_HeaderImage
Customer service agent smiling with headset

2023 hero experience report

Uncover the motivations, challenges, and opportunities empowering the modern customer service team.

See how it works
customer service agent smiling with headset

Writing the modern customer service platform RFP

Find the best platform for you, your business, and your customers.

See how it works
A survey question asks, "How do you measure CX performance?" Options include: no measurement, reports after the fact (selected), real-time metrics, and customized reporting.

Test your CX maturity in 5 minutes

See where your customer experience stands today — across AI, routing, service, and personalization.

See how it works