February 12, 2026
Shopify Plus and Gladly
Unleash the true power of your customer service agents.
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Proven strategies for personalizing customer service
When your agents can inspire customer loyalty, they become customer service agents. Learn how some of the fastest-growing brands on Shopify empower their customer service agents to increase share of wallet.
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Shopify customer service hub
Shopify guides, integration info, customer stories, and more.
Rothy’s creates blueprint for scalable customer service
Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.
How Shopify Plus brands deliver standout customer service
Learn how Gladly helps Shopify Plus merchants deliver personal, efficient customer service across every channel — without ticket-based complexity.
By
Maya Williams