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  4. Shopify Plus & Gladly: Empowering ecommerce customer service

February 12, 2026

Shopify Plus and Gladly

Unleash the true power of your customer service agents.

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A smiling woman in a white blouse wears a headset in a bright office, suggesting a positive and professional customer service environment.

Proven strategies for personalizing customer service

When your agents can inspire customer loyalty, they become customer service agents. Learn how some of the fastest-growing brands on Shopify empower their customer service agents to increase share of wallet.

Drive more sales through service

Get your copy of the free guide

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Shopify customer service hub

Shopify guides, integration info, customer stories, and more.

Published: January 27, 2026
Updated: January 27, 2026
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Rothy's Featured Hero Image

Rothy’s creates blueprint for scalable customer service

Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.

Published: November 27, 2024
Updated: February 19, 2026
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Shopify plus certified app logo next to Gladly logo

Gladly certified as Shopify Plus partner

Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale

By

Maya Williams

Published: March 25, 2021
Updated: December 11, 2025
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Shopify Plus & Gladly: Empowering ecommerce customer service | Gladly