Shopfiy and Gladly

Why Bombas switched to Gladly

Discover how to boost customer service agent retention.

Scalable growth without the frights — Busting the Gorgias ghost

Discover the hidden pitfalls of choosing Gorgias for your customer support needs.

Why Our Place switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

Rothy's masters AI and human service | Video testimonial

See how Rothy's uses Gladly to handle routine questions while allowing agents to focus on complex customer needs, maintaining efficiency year-round.

Powering a small team to provide personalized customer service

With Gladly, haircare brand Jupiter added a responsive knowledge database to help their small CX team efficiently help customers. See their success story.

Scaling CX with grit, AI, and purpose

How Pact's VP built a resilient team handling massive volume with AI while advancing their mission as Earth's Favorite Clothing Company

KURU: Creating Anticipatory Customer Service Experiences

For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.

How MaryRuth's simplified support and scaled their brand

This wellness brand eliminated tool whiplash and achieved 35% efficiency gains while scaling from startup to enterprise operations

Rothy’s creates blueprint for scalable customer service

Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.

From legacy to leading edge — Condé Nast's CX evolution

A 100+ year-old publisher cut training by 67% and reduced costs by 45% with Gladly’s platform across 18 global brands.

Delivers personalized, concierge-style service with a small team

With the Gladly platform, Andie Swim’s customer service team halved their order-to-contact ratio. Read their success story with Gladly.

Best Shopify apps and integrations

Shopify is a comprehensive ecommerce platform designed to support businesses of all sizes, at every stage of their development.

Best Shopify apps for SMBs to boost support and growth

Cut through 8,000+ apps to find what actually works. The essential Shopify tools for small businesses to scale support, drive retention, and grow revenue.

Best Shopify apps for ecommerce growth in 2025

Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for

Connecting Shopify to an Etsy shop

Whether online only or in a brick-and-mortar business, expanding your company to multiple platforms will always come with a fair share of challenges.

Gladly AI: New integrations for seamless, powerful customer service

Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more

Gladly certified as Shopify Plus partner

Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale

3 long-term strategies to grow Shopify revenue in 2025

Don’t overlook the impact of marketplace cleanliness, organized sales channels, and powerful customer loyalty.

Migrating from WooCommerce to Shopify

As your ecommerce business grows and expands, you will likely need to update and reconsider your store platform of choice.

Shopify for small businesses and solving the CS bottleneck

Shopify makes launching easy, but CS becomes the bottleneck as you scale. Learn how AI customer support builds relationships, not just resolves tickets.

Shopify Plus basic training

If are looking for ways to reinvigorate your business, one of the most important steps you should be considering is providing Shopify Plus basic training.

Boost Shopify Sales: Focus on Customer Satisfaction

Learn how focusing on CSAT, proactive customer success, and AI tools can build lasting loyalty and reduce acquisition costs.

Shopify vs. Etsy: Finding the right fit for fast-growing ecommerce

In this guide for growing ecommerce brands, Gladly compares Shopify vs. Etsy in price, features and scalability.