Insights, tips, and guidelines to all things customer service.
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Is your company using AI to cut customer service costs? Then you're doing it wrong.
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Customer questions—Your hidden answer to revenue growth
Are your support questions hidden sales opportunities? Discover how to capitalize on them and drive business growth with Gladly.
Boost customer experience with AI: why you should hire a dedicated expert
Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.
Break out of siloed support experiences once and for all
Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.
The post-tariff CX playbook: Cut costs without losing customers
Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.
Rev those CX engines — customer service is a revenue powerhouse
Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.
AI’s value to your agents
AI should partner with human agents to enhance customer service. Together, they engage customer, collect context and provide faster resolutions.
Before you get AI-powered support, get executive buy-in
Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.
Peak season success: the unique needs of marketplace CX
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
Customer service is doing AI wrong — and it’s costing more than you think
Checklists to build your 2025 AI roadmap
Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.
What is service recovery? Your complete guide in 2025
Find out how to reduce churn and make your customers happy with a 5-step service recovery strategy. Learn more in our blog!
How is the CXO role changing?
See how the role of the CXO is transforming and how it can drive revenue.
Transaction-only AI is out — let’s update how we use it
Discover how to use AI to personalize interactions, empower agents, and drive revenue.
If you’re not treating AI like an agent, you’re doing it wrong
Is your AI just a tool or a teammate? Revolutionize your customer service with agent-AI.
