Customer success 101: The startup growth strategy you need

Learn why startups that prioritize customer success grow 2.5x faster. Discover practical strategies, essential metrics, and AI tools for reducing churn.

AI evals for AI — sounds sci-fi, leads to improvement

Alice Li breaks down AI evaluation frameworks: manual vs automated, key tradeoffs, and the importance of human oversight. Essential reading for product teams.

Creating a CX-centric organization with Allbirds CEO Joey Zwillinger

Businesses that embrace CX-driven strategies can build stronger connections with customers, drive innovation, and set themselves up for sustained growth.

Stop replacing agents — start empowering them

Austin Reece, Head of Product Marketing & Revenue Enablement at Gladly, challenges the common ‘replace agents with AI’ mindset.

How AI is putting ‘customer’ back in customer service

Customer Service & Experience Executive John McCahan explains why the future of CX isn’t about replacing humans with AI.

Your CX team’s AI rollout won’t be fast or smooth, but it will be worth it

Discover key insights from BSN Sports on the challenges and benefits of AI rollouts in CX.

Customer Success for Small Businesses: Turn Support Into Revenue

Learn how small businesses can transform customer support from a cost center into a growth engine.

Help desk technician job description

Help desk technicians are the first line of defense for any technical-related customer issues.

Follow the Sun model: principles for 24/7 customer support

In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.

Customer service ambassador job description

Service ambassadors are often the bridge between companies and clients

Personalization vs. automation: How both actually work together

There’s often a misconception that more automation in customer service leads to less personalization.

Quiz: How good is your customer service?

Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.

Customer care representative job escription

Creating the right job description that captures the various skills and qualities that are necessary for a customer care position