6 new year’s resolutions for a radically personal 2026

Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.

Best AI tools for small businesses in 2026

Discover AI solutions for small business that deliver efficiency without losing your humanity. From ChatGPT to AI customer support, here's what actually works.

3 ways to refresh your customer contact channels

For customer contact channels, both quantity and quality are key.

Virtual agents explained in 2025

Find out what virtual agents are and how they work to maximize your CX success.

Peak season success: the unique needs of marketplace CX

Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.

CX leaders Q&A – how to drive change within your organization

Learn from CX leaders at Samsonite, Holly Hunt, and Condé Nast, who share their strategies for challenging the status quo and driving effective change.

What is service recovery? Your complete guide in 2025

Find out how to reduce churn and make your customers happy with a 5-step service recovery strategy. Learn more in our blog!

How is the CXO role changing?

See how the role of the CXO is transforming and how it can drive revenue.

Before you get AI-powered support, get executive buy-in

Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.

Create a service recovery strategy in 4 steps

With an effective service recovery process, brands can turn negative customer experiences into positive ones and prevent long-term customer churn.

The 3 Phases of Customer Service

Customer service is vital to the reputation, sales, customer experience, and long-term growth of any business.

Customer care representative job escription

Creating the right job description that captures the various skills and qualities that are necessary for a customer care position

Customer service ambassador job description

Service ambassadors are often the bridge between companies and clients