Account coordinator job description

Everything you need to know on how to put together an optimal account coordinator job description.

Customer data management principles

Customer data management might just be the biggest business of the digital era.

Probing Questions for Customer Service & Sales Teams

Why probing questions are useful in sales and how they can be applied to your customer service strategy.

Average handle time — What AHT means to a company

Understand how efficiently and effectively your customer services operations are running.

Customer care representative job escription

Creating the right job description that captures the various skills and qualities that are necessary for a customer care position

Quiz: How good is your customer service?

Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.

The importance of abandoned cart emails

The sinkhole that is the abandoned ecommerce shopping cart.

7 customer support knowledge base best practices

Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.

The three stages to developing a customer-centric culture

Brand loyalty is often the result of customer-centric cultures.

What is Customer Engagement?

In this article, you’ll find all the basic need-to-knows of successful customer engagement.

Customer service advisor job description tasks and skills

Keywords to focus on in a customer service advisor job description and how to unpack their significance.

Customer service week ideas: budgets, gifts, and activities

October 1 – 5 marks Customer Service Week. A time to celebrate the important role that customer support plays in our everyday lives.

Customer Service Glossary

Customer service terms defined.