Call center software

Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.

Customer service automation

Automated CS is a purpose-built process which aids the customer experience by using AI driven modes of communication

Customer experience software

Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers

Customer service software, explained

Customer service (CS) software which is prepped for the modern world, such as Gladly, offers a unified communications structure.

Customer support vs customer service

Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.

Customer care techniques and processes

We’ve said it before, and we’ll say it again: loyal customers are the life force of any organization

Unique call center greetings we love

Providing both customer and rep with a more enjoyable experience.

Text-Based Customer Service

Americans spend over 5 hours on their phones and send almost 100 text messages per day.

How to Raise Customer Satisfaction in 8 Steps

How you treat your customers, and how they feel about your product or service, is the decisive factor over whether they go back to you or to your competitor.

Customer Service Tone Tips

Communication is just as much about what we say to people as it is how we say it to them.

Client Facing Roles: From Hideous to Glamorous

The role of customer service representative requires specific abilities which may not be considered vital to other positions companies might offer.

Setting Customer Service Standards

The health and wellbeing of any public-facing organization is utterly dependent on the quality of their customer service standards.

Help Desk Software RFP

Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to writing an RFP.