Quiz: How good is your customer service?

Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.

The importance of abandoned cart emails

The sinkhole that is the abandoned ecommerce shopping cart.

7 customer support knowledge base best practices

Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.

The three stages to developing a customer-centric culture

Brand loyalty is often the result of customer-centric cultures.

What is Customer Engagement?

In this article, you’ll find all the basic need-to-knows of successful customer engagement.

Customer service advisor job description tasks and skills

Keywords to focus on in a customer service advisor job description and how to unpack their significance.

Customer service week ideas: budgets, gifts, and activities

October 1 – 5 marks Customer Service Week. A time to celebrate the important role that customer support plays in our everyday lives.

Customer Service Glossary

Customer service terms defined.

Help desk software

If customers are a company’s lifeblood, the help desk is its heart.

Call center software

Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.

Customer service automation

Automated CS is a purpose-built process which aids the customer experience by using AI driven modes of communication

Customer experience software

Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers

Customer service software, explained

Customer service (CS) software which is prepped for the modern world, such as Gladly, offers a unified communications structure.