Cross-sell vs upsell: Training your support teams for both

The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.

Supply chain issues: How to talk to customers

Supply chain issues and customer service are unavoidably linked.

Becoming a champion subscription service

Read our conversation with Tasha Puckett, Sr. Manager of Customer Support at FightCamp.

The impact of leadership on customer service success

Discover actionable tips for customer service leaders to enhance CX by empowering their teams through effective leadership.

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

Tecovas CRO Kim Heidt spoke at GCLive 2024 about how ecommerce brands can replicate the personalization of an in-person experience online.

Setting Customer Service Standards

The health and wellbeing of any public-facing organization is utterly dependent on the quality of their customer service standards.

Help Desk Software RFP

Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to writing an RFP.

Text-Based Customer Service

Americans spend over 5 hours on their phones and send almost 100 text messages per day.

Customer Service Tone Tips

Communication is just as much about what we say to people as it is how we say it to them.

Customer care techniques and processes

We’ve said it before, and we’ll say it again: loyal customers are the life force of any organization

Customer support vs customer service

Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.

How to write an RFP for the modern customer support platform

Find the resources you need to guide you in your search for a new platform.

Call center software

Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.