Customer Service Tone Tips

Communication is just as much about what we say to people as it is how we say it to them.

Customer care techniques and processes

We’ve said it before, and we’ll say it again: loyal customers are the life force of any organization

Customer support vs customer service

Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.

How to write an RFP for the modern customer support platform

Find the resources you need to guide you in your search for a new platform.

Call center software

Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.

Help desk software

If customers are a company’s lifeblood, the help desk is its heart.

Customer experience software

Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers

What is Customer Engagement?

In this article, you’ll find all the basic need-to-knows of successful customer engagement.

Customer Service Glossary

Customer service terms defined.

Client Facing Roles: From Hideous to Glamorous

The role of customer service representative requires specific abilities which may not be considered vital to other positions companies might offer.

Probing Questions for Customer Service & Sales Teams

Why probing questions are useful in sales and how they can be applied to your customer service strategy.

Break out of siloed support experiences once and for all

Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.