Text-Based Customer Service

Americans spend over 5 hours on their phones and send almost 100 text messages per day.

How to Raise Customer Satisfaction in 8 Steps

How you treat your customers, and how they feel about your product or service, is the decisive factor over whether they go back to you or to your competitor.

Customer Service Tone Tips

Communication is just as much about what we say to people as it is how we say it to them.

Client Facing Roles: From Hideous to Glamorous

The role of customer service representative requires specific abilities which may not be considered vital to other positions companies might offer.

Setting Customer Service Standards

The health and wellbeing of any public-facing organization is utterly dependent on the quality of their customer service standards.

Help Desk Software RFP

Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to writing an RFP.

The 3 Phases of Customer Service

Customer service is vital to the reputation, sales, customer experience, and long-term growth of any business.

A Customer Satisfaction Score Improvement Plan (That Actually Works)

They say that happy customers make for a healthy bottom line.

Customer Service Interview Questions for Remote Teams

In today’s business environment, more and more customer service roles are going remote.