Empowering CX Teams
Great CX leaders aspire to impact their employees' lives positively. Use these curated resources — including guides, assessments, and more — to empower your CX team for sustained satisfaction and success.
What’s trending
The hero experience report — A tactical guide
Turn your customer service agents into heroes of your brand
Making customer service your business — A CX leader's guide
Check out this CX leader's guide to building and maintaining a support center.
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
All resources
Peak season prep checklist for CX leaders
Essential prep steps to ensure your CX team thrives during peak season
2025 Customer Service Software Comparison Table (Free Download)
Choose the right software for your brand with our helpful guide.
CX self-assessment checklist
Evaluate the state of your customer service capabilities.
12 must-haves for your remote customer service team
Select the right technology and increase customer agent responsiveness.
How to recognize customer service job burnout
Identify potential signs of burnout on your customer service team and learn tips to address and prevent it.
Shopify Plus and Gladly
Unleash the true power of your customer service heroes.
Making customer service your business — A CX leader's guide
Check out this CX leader's guide to building and maintaining a support center.
The hero experience report — A tactical guide
Turn your customer service agents into heroes of your brand
Graduate to Gladly
Unlocking the true power of your customer service heroes