Unlock CX excellence

Published: September 19, 2025

Cover of a guide titled 'The Complete AI CX Platform Comparison Guide' by Gladly. A small group in discussion is pictured near a laptop, suggesting collaboration. Below, a matrix compares AI CX platforms, indicating performance categories.

CX AI platform comparison matrix

Make an informed CX AI platform decision with our comprehensive side-by-side comparison of leading solutions and their key capabilities.

Updated: December 23, 2025

Published: September 9, 2025

Document titled 'A buyer’s checklist for outcomes-based pricing' by Gladly, with a photo of three people discussing around a table. Includes sections on AI capabilities and customer-centric data architecture. Professional and informative tone.

CX buyer’s checklist

Key features to compare when choosing an AI-powered CX platform.

Updated: September 15, 2025

Essential direct-to-consumer customer service personalization guide

Discover 5 ways to get personal with your customers to drive more revenue.

Driving Customer Loyalty

5 service recovery tactics to win back customers

Turn service failures into loyalty with proven CX recovery strategies.

Published: July 29, 2025

Middle-aged man with grey hair and a beard smiling at a smartphone. He's relaxed on a sofa, wearing a green shirt. The room is bright with a plant in the background.

6 levels of AI maturity to uplevel your CX

See how AI advances from basic bots to smart, discerning intelligence.

Published: July 16, 2025

Smiling man with headset working customer service job

Things you can do right now to reduce high call volume

Improve agent efficiency and customer satisfaction.

Empowering CX Teams

Published: September 26, 2025

Smiling woman wearing a headset, sitting in a well-lit office. Her curly hair frames her face, and she's dressed in a mustard sweater, creating a warm atmosphere.

Peak season prep checklist for CX leaders

Essential prep steps to ensure your CX team thrives during peak season

Updated: September 26, 2025

Updated: December 21, 2025

Customer service software comparison table on a tablet

2025 Customer Service Software Comparison Table (Free Download)

Choose the right software for your brand with our helpful guide.

Published: June 23, 2025

CX self-assessment checklist

Evaluate the state of your customer service capabilities.

Updated: September 10, 2025

Leveraging AI & Automation

Published: October 9, 2025

A man with glasses is thoughtfully reviewing a document at a desk with a laptop, plants and a calculator. The setting is a modern, well-lit office.

Buy vs. build AI checklist

Should you build or buy AI for customer service? This CIO checklist covers costs, risks, and vendor evaluation to help you decide wisely.

Updated: October 9, 2025

Published: December 8, 2025

A woman with long hair and glasses is focused on a computer in a dimly lit office. A cup sits nearby on the desk, conveying a quiet, studious atmosphere.

Never miss another after-hours sale

Customer service that works around the clock.

Updated: December 10, 2025

Published: December 15, 2025

A woman in a white blouse smiles while looking at her smartphone. She holds a tablet, standing in a bright, modern office. The mood is cheerful and professional.

Easy customer AI setup

Find out how simple getting customer AI up and running is with Gladly.

Updated: December 17, 2025

Reducing CX Costs

Customer service software migration checklist

Use this handy checklist before you make a move.

Published: February 1, 2024

customer service agent smiling with headset

Writing the modern customer service platform RFP

Find the best platform for you, your business, and your customers.