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Resources to help unlock CX excellence

Browse helpful resources to provide radically personal customer service that saves costs, boosts revenue, and builds loyalty for your business.

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Webinar
October 8, 2026

Gladly Roadmap Webinar — October 2026

Join Nidhi Nair for a live walkthrough of what’s shipped, what’s in early access, and where the Gladly platform is headed.

Downloadable resource
  • Sep 24, 2026

llms.txt implementation checklist for ecommerce sites

Read more
Webinar
  • Jul 24, 2026

Gladly Agentic Commerce Webinar - August 2026

Watch now
Podcast
  • Dec 15, 2025

Crate & Barrel's AI revenue story

Listen now
woman on computer
Webinar
  • October 8, 2026

Gladly Roadmap Webinar — October 2026

Cover of the Gladly llms.txt implementation checklist for ecommerce sites, tilted on a green background, showing the title, a shopper browsing on his phone with a coffee, and the first step: auditing your site and picking the pages that matter.
Downloadable resource
  • Sep 24, 2026

llms.txt implementation checklist for ecommerce sites

Digital booklet titled 200 customer service interview questions
Downloadable resource
  • Sep 10, 2026

200 customer service interview questions

Customer service agents wearing headsets working at computers in an open office.
Downloadable resource
  • Sep 2, 2026

Call center training quiz (download)

woman on computer
Webinar
  • Jul 24, 2026

Gladly Agentic Commerce Webinar - August 2026

Cover of the Gladly guide "5 AI prompts ecommerce leaders actually need," showing the five prompts beside a person shopping online with a credit card.
Downloadable resource
  • Jun 18, 2026

5 AI prompts ecommerce leaders actually need

Cover of the Gladly guide "5 AI prompts CX leaders actually need," showing the five prompts beside a person using a tablet in a shop.
Downloadable resource
  • Jun 18, 2026

5 AI prompts CX leaders actually need

woman on computer
Webinar
  • Jun 16, 2026

Gladly Roadmap Webinar — July 2026

Joseph Ansanelli presenting at Gladly Connect Live 2026
Webinar
  • May 19, 2026

From customer service to agentic commerce: the GCL 2026 keynote

Gladly data guide
Downloadable resource
  • May 18, 2026

What retail's best AI deployments have in common

Your FAQ page checklist downloadable against a gray background
Downloadable resource
  • Apr 7, 2026

Your FAQ page checklist

woman smiling at computer
Webinar
  • Mar 18, 2026

Gladly product roadmap 2026

Learn how leading brands use CX AI to drive revenue
Downloadable resource
  • Feb 18, 2026

Turn customer service into a revenue engine

A woman with curly hair smiles at her phone, surrounded by text reading "AI works. Loyalty is where it breaks." The tone is optimistic and engaging.
Downloadable resource
  • Jan 28, 2026

2026 Customer expectations report

A man in glasses and a gray shirt is passionately lecturing in a classroom, gesturing with his hand. A chalkboard and link are visible behind him.
Webinar
  • Jan 13, 2026

AI readiness: the problem no one sees

A focused woman in a navy sweater works at a laptop in a bright office, with bookshelves behind her and a coffee cup nearby, conveying concentration.
Downloadable resource
  • Dec 15, 2025

Easy customer AI setup

Crate & Barrel logo in black, above a grayscale portrait of a smiling person. A green circular gradient design with a plus sign is on the right.
Podcast
  • Dec 15, 2025

Crate & Barrel's AI revenue story

A woman with long hair and glasses is focused on a computer in a dimly lit office. A cup sits nearby on the desk, conveying a quiet, studious atmosphere.
Downloadable resource
  • Dec 8, 2025

Never miss another after-hours sale

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